Central Pet Tucson

Our tour provided by staff was nothing short of EXEMPLARY!! We were extremely satisfied with the resources available with numerous options offered for boarding visitors!! Logistical services were equally impressive!! There are also services available so you can keep track of your pet via camera coverage!! Looking forward to working with Pet Central!! Thank you Carlyle for the very informative tour!!

Technicians are gentle and follow directions well. My dog is pretty fearful of grooming so has to be towel dry or low setting dryer- needs to have a gentle touch. Cost is around $70 since we request some extras and hypoallergenic shampoo, etc... Only do grooming so not sure about daycare. My pup is usually excited at the end so will keep coming back.

We chose Central Pet for a Board & Train option for our German Shepherd in August of 2022. We rescued him from Pima Animal Care Center, knew very little about him other than -a few notes they had, that he had come to them as a stray in July & was placed up for adoption shortly after that. He had some concerning behaviors in our eyes to include reactivity, pulling, darting doors, a fear of men & a few others. With having another rescue dog that turned into a family member with us 11 years ago, we were hoping for the same with our new guy! The stay with Central Pet for boarding was BEYONG exceptional. Our trainer we worked with was Rebecca. She loves German Shepards, has one of her own & we believed this was a great fit. Our dogs entire stay was monitored by Rebecca & the time she spent with him was quality working time where they worked on SO many items. She sent videos, photos , updates, questions, went on a doggie field trip to work at a public place… you name it! And we heard from her almost everyday! Our dog was extremely responsive to training (thankfully) but Rebecca truly went above & beyond working with our boy for him to become a true fur-family member. We have nothing but great things to say about the staff that worked with us for boarding as well. They were communicative with concerns, answered calls promptly when calling to check in & truly cared for our boy while he was in their boarding for 2 weeks. I highly recommend Central Pet for Board & Train & would 100 times over recommend Rebecca as a trainer! With consistency & Rebecca to support us with questions/ concerns following training , our boy has worked through ALL our previous concerns. Board & train is a true investment in your family & your fur-family member! Thank you to Central Pet & Rebecca for helping with our boy & getting him up to speed with our Family!

Worked there for 2 seconds. Owner is nice, but tolerates senior staff that exudes rudeness, childish behavior when they are "marking their territory"...no pun intended! Training was a disaster. Yes, high-turnover. Promoting someone to a GM position when this person has a demeanor of humiliating others. Interesting. Support a place that treats their employees as equal as they treat the fur-customers!

My review is solely based on concerns experience. Hiring manager even quit. Basic research shows a long consistent history still continues. Owners failed multiple people with concerns but listen to favorites. The upmost immature adults had no skills, no understanding or spirit of a professional leader. Hard workers went unnoticed. Classic Micromanagement. Poor training and judged new members.Toxic gossip, playing favorites while cold shouldering others. Hours worked were tampered and cut. Very unqualified staff. They spread personnel info to others and more. More qualified hard workers went unnoticed. Rude answers to questions. Little actual support if they don’t like you. *Taking a tour you can read the kennel cards, some talk bad about clients. *Some services clients pay for are not provided* 3 people in mornings, 2 people for afternoons for over 100 pets happened a lot. Over a year and a half as kennel tech with 60 to 90 hours per pay period, closing shift then opening shifts, a key holder. I was there far more than my managment. I built relationships so I handled and maintained animals others couldn't as they didn't spend time trying. Conservatively at least a thousand pets were comfortable and happy with me. I kept busy with no breaks just pit stops. Kennel manager Erin and Laila kennel supervisor scheduled themselves together. Afternoon shift relied on the reception management but the toxic environment was very thick at reception and I could tell good people were corrupted when talking to me. CP housed 160 pets at times and scheduled 3 staff members. Patty, Erin, Laila were kennel leaders so how could a day shift not be covered. Very little checking, assistance, guidance or positive social interactions. Far more harm done. Rules changed frequently in emails ,messages,meetings, many notes were posted on walls some ending with 4 explanation marks(!!!!). Normal to show up early at 11am to see not a single person working, or a unfavorable member working alone as they're standing around in the kitchen away from all pets. When they saw a afternoon person they would say nothing and leave, somtimes they wouldn’t answer radio calls and continued talking while I'm responding. Once only 1 new person there and he was clocking out. Sense we had no supervisor I was getting in trouble for my concerns. Owners failed to listen multiple times. It's so corrupt that if I was laughing and joking later I was assumed angry multiple times. I was washing dishes one day and Laila randomly came and yelled about not answering the radio 1 time considering she allowed a lazy guy to go a whole year then stormed off. I caught Erin in multiple lies as she's easy to read and I was well aware and even when confronted. My termination report is very disturbing proof as my real mistakes unlisted. While working with coworkers needing help they couldn't possibly know anything actually happening because instead of helping there department they chose to think of poorly fabricating accusations. With times of unexceptable negligence to pets for the purpose of retaliation. Dirty rooms, dirty materials mixed with clean materials, some had no water, were unfeed and dirty litter boxes and beding but allowed their staff to leave early. I just ask for standards maintained. Never rude. Numerous issues I had to deal with because they put personal issues above the clients for sure. During that summer I corrected Erin's excuse that pools are a listed CP service and by noon arrives it’s already hot but asking multiple times for them to be filled Erin and Laila chose to neglect animal care by not filling them or many times were spiteful so pools had an inch of water in the corner. The same time I had to literally hide the winter self warming beds because and the building had AC issues and they kept using them. Erin and Laila should be ashamed and embarrassed. I wasn’t always perfect but I never stooped to such inappropriate conduct. Also my automatic insurance policy were not being paid the last month or so. — CP has its positives and daycare is great.

I have been looking for a place to take my golden retriever on the days that I work. After researching and visiting a couple of other places that I was not happy with, I found Central Pet. I sure am glad that I did! My dog Bailey loves coming here and playing while I am at work. The staff is friendly and attentive. I was very pleased to see that they do a temperament test before allowing dogs to come to their daycare. Super important for the safety of all the dogs there. My dog enjoys some of the extras like “chew therapy“ which allows him time away from the pack to crunch on a bone for a little while. I like being able to check on him during the day through the video cameras they have set up on the premises. Dogs have indoor outdoor access here which is very important to me! I’ve visited another facility where the dogs had only indoor access. I did not want to take my dog there and teach him how to go to the bathroom “indoors“ after working so hard to train him to go outside. So glad we found this place!